Refund policy

RETURN AND REFUND POLICY

 We accept return requests within

14 days after your order has been delivered.

 

RETURN ELIGIBILITY

 To be eligible for a return, cosmetic products must be

unopened, unused, undamaged, and in their original packaging

with all seals intact. You will also need

your order number or proof of purchase.

 

Opened, used, or damaged products cannot be returned

for hygiene and safety reasons, except when

the product was received damaged, defective,

or incorrect.

 

HOW TO REQUEST A RETURN

 To request a return, please email us at sales@dizaousa.com

and include your order number and the reason for the return.

 

Please do not send any products back before receiving

return authorization and instructions from us.

Returns sent without prior authorization may not be accepted.

 

DAMAGED, INCORRECT, OR MISSING ITEMS

 Please inspect your order after delivery

and contact us as soon as possible if an item is damaged,

incorrect, or missing.

 

Include your order number and clear photographs of

the products and shipping package when applicable.

After the issue has been verified,

we will send the replacement, correct,

or missing item at no additional charge.

 

REFUNDS

After we receive and inspect an eligible return,

we will notify you whether the refund has been approved.

 

If approved, the refund will be issued to

the original payment method.

Please note that your bank or credit card

company may require additional time to process

and post the refund.

 

CONTACT US

For questions regarding returns or refunds,

please contact us at:

 

sales@dizaousa.com